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The difference is that people who require hospital customer service are often in the midst of a health crisis, either personally or on behalf of a loved one, and are dealing with intense, emotional scenarios.
Beth was also right when she said that if I could help women identify which men were more likely to commit, I would be performing a real service.
Hospitals must provide customer service in a variety of scenarios, such as delivering lab results, answering billing questions, or providing status updates for patients.
Each scenario presents an opportunity for hospitals to support and care for people during difficult times.
This allows the agent to access important information like customer history, so they can quickly provide personalized service.
Additionally, Zendesk Help Center lets hospitals build robust self-service options for customers to quickly find important information and stay up to date with the status of open requests for support.