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DEE is only accessible via CAC, so, please look at this page for information you will need to access your email.Mac users who have purchased the IO Gear GSR-202, GSR-202V, or GSR-203 CAC readers may have problems.To use your CAC with your Mac, use the Mac Notes page.Please verify in step 6 which CAC enablers will with work with your version of Mac OS.To update the driver manually, follow this guidance.The only other solution for it not working is to return it and purchase a different reader.Problem 9: You have Activ Client installed on your computer, but do not use your CAC reader that often AND you are tired of the annoying message that pops up telling you you do not have a CAC reader plugged in.Solution 9: Follow the guidance in this guide to disable the message.
Solution 10-1: Solution 10-2: Firefox users: Follow instructions here Problem 11: Received "Error 2738. If that doesn't work, keep reading for other ideas below.If you have been issued a new CAC since 1 February 2016 and are having problems accessing CAC enabled websites, you may have a CA certificate above 33 and need to update your Do D certificates on your computer.Some websites that were once accessible from any CAC enabled computer such as: ATRRS, Med Pros, & MOBCAP are now only accessible from the NIPRnet. You'll now need to access these sites from your unit, use your organizations Citrix connection (Army Reserve), or unit issued computer and use VPN Solution 1-2: Have another person logon to the computer with their CAC.Solution 2-10: You may be trying to login to your computer with your FASC-N (16 digit) certificate rather than your EDI-PI (10 digit) certificate, select the certificate that is only 10 digits long instead of 16 digits.Solution 20-11: If you have received a new CAC after 11 June 2016, and trying to use the Do D visitor access, you won't be able to.